We want you to be happy with your Cottage Stuff order. If something does not work out, returns are accepted within 30 days of delivery.
You have 30 days from the day your order is delivered to request a return.
To qualify for a return, the item must be:
Unused and in original condition
Returned with all included parts and hardware
Returned in its original packaging where possible
Accompanied by proof of purchase
Returns that are damaged, used, missing parts, or not in original condition may not be accepted or may be subject to a restocking fee.
To start a return, contact us at:
Once your return request is reviewed and approved, we will send you return instructions.
Returns should be shipped to:
Cottage Stuff
1952 Kingsway Ave
Port Coquitlam, BC
V3C 6C2
Canada
Returns sent without prior approval may not be accepted.
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
We recommend using a trackable shipping service, as Cottage Stuff is not responsible for returns lost or damaged in transit.
Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us right away at:
Please include your order number, a description of the issue, and photos if possible so we can review it and help resolve the issue.
Items That Cannot Be Returned
We do not accept returns on:
Custom or special order products
Sale items
Gift cards
Used, damaged, or altered products
If you are unsure whether your item qualifies for a return, contact us before sending it back.
For exchanges, we recommend placing a new order for the item you want and starting a return for the original item. This helps make the process faster and ensures the product you want is available.
Once your return is received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be issued to the original payment method within 10 business days. Please note that your bank or credit card company may take additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, contact us at:
Cottage Stuff currently ships within Canada and the United States.
If you have any questions about your return or a specific order, contact us at:
Our products are backed by a lifetime warranty against manufacturing defects, giving you confidence in the quality behind every piece.
Designed and made in British Columbia, Canada with a focus on quality, durability, and lasting outdoor use.
Not completely satisfied? Returns are accepted within 30 days of delivery and we make the process simple from start to finish.
