Last updated: June 8, 2026
This Privacy Policy describes how Cottage Products Ltd., operating as Cottage Stuff, the “Site,” “we,” “us,” or “our,” collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from cottagestuff.ca, the “Site,” or otherwise communicate with us regarding the Site, collectively, the “Services.”
For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.
To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information,” we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information that you directly submit to us through our Services may include:
Contact details including your name, address, phone number, and email address.
Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information including your username, password, security questions, and other information used for account security purposes.
Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.
Some features of the Services may require you to directly provide us with certain information about yourself. You may choose not to provide this information, but doing so may prevent you from using or accessing these features.
We may also automatically collect certain information about your interaction with the Services, referred to as “Usage Data.” To do this, we may use cookies, pixels, and similar technologies, referred to as “Cookies.”
Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.
We may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:
Companies who support our Site and Services, such as Shopify.
Payment processors, who collect payment information, such as credit or debit card information and billing address, to process your payment in order to fulfill your orders and provide you with products or services you have requested.
Shipping providers and fulfillment partners who help deliver your order.
When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites And Links.
We use your personal information to provide you with the Services, including to process your payments, fulfill your orders, send notifications related to your purchases, returns, exchanges, or other transactions, create and manage your account, arrange shipping, facilitate returns and exchanges, and provide other features and services related to your account.
We may also enhance your shopping experience by enabling Shopify to match your account with other Shopify services that you may choose to use. In this case, Shopify will process your information as set out in its own Privacy Policy and Consumer Privacy Policy.
We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, text message, or postal mail where permitted. We may also use your information to show you advertisements for products or services and to better tailor the Services and advertising on our Site and other websites.
We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity.
If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
We use your personal information to provide customer support and improve our Services. This helps us be responsive to you, provide effective service, and maintain our business relationship with you.
Like many websites, we use Cookies on our Site. For specific information about the Cookies used in connection with Shopify, please visit Shopify’s cookie policy at:
https://www.shopify.com/legal/cookies
We use Cookies to power and improve our Site and Services, including to remember your actions and preferences, run analytics, and better understand user interaction with the Services. We may also allow third parties and service providers to use Cookies on our Site to better tailor services, products, and advertising on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies may negatively impact your user experience and may cause some features or functionality of the Services to work incorrectly or no longer be available.
In certain circumstances, we may disclose your personal information to third parties for contract fulfillment purposes, legitimate business purposes, and other reasons subject to this Privacy Policy. Such circumstances may include:
With vendors or other third parties who perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.
With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
When you direct, request, or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
In connection with a business transaction such as a merger, acquisition, financing, or bankruptcy.
To comply with any applicable legal obligations, including responding to subpoenas, search warrants, and similar requests.
To enforce any applicable terms of service and to protect or defend the Services, our rights, and the rights of our users or others.
We may disclose the following categories of personal information for the purposes described above:
Identifiers such as basic contact details and certain order or account information.
Commercial information such as order information, shopping information, and customer support information.
Internet or other similar network activity such as Usage Data.
Geolocation data such as locations determined by an IP address or other technical measures.
Categories of recipients may include:
Vendors and third parties who perform services on our behalf, such as payment processors, fulfillment partners, shipping providers, customer support partners, and data analytics providers.
Business and marketing partners.
Affiliates or related companies.
We do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you.
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions.
We are not responsible for the privacy or security of third party websites, including the accuracy, completeness, or reliability of information found on those sites. Information you provide on public or semi public venues, including information you share on third party social networking platforms, may be viewable by other users of the Services or users of those third party platforms.
Our inclusion of links to third party websites does not, by itself, imply endorsement of the content on those platforms or of their owners or operators.
The Services are not intended to be used by children, and we do not knowingly collect any personal information from children.
If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details below to request that it be deleted.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we share or sell, as those terms are defined in applicable law, personal information of individuals under 16 years of age.
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee perfect security. In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce contracts and policies.
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. These rights are not absolute, may apply only in certain circumstances, and in certain cases we may decline your request as permitted by law.
You may have a right to request access to personal information that we hold about you, including details about the ways in which we use and share your information.
You may have a right to request that we delete personal information we maintain about you.
You may have a right to request that we correct inaccurate personal information we maintain about you.
You may have a right to receive a copy of the personal information we hold about you and request that we transfer it to a third party, in certain circumstances and with certain exceptions.
You may have the right to ask us to stop or restrict our processing of personal information.
Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails. If you opt out, we may still send you non promotional emails, such as emails about your account or orders.
You may exercise any of these rights where indicated on our Site or by contacting us using the contact details below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before responding to your request.
In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf. Before accepting such a request from an agent, we may require proof that you authorized the agent to act on your behalf, and we may need you to verify your identity directly with us.
We will respond to your request in a timely manner as required under applicable law.
If you have complaints about how we process your personal information, please contact us using the contact details below.
If you are not satisfied with our response, depending on where you live, you may have the right to appeal our decision by contacting us using the details below or lodge your complaint with your local data protection authority.
Please note that we may transfer, store, and process your personal information outside the country you live in. Your personal information may also be processed by staff, third party service providers, and partners in these countries.
If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms where required, such as the European Commission’s Standard Contractual Clauses or any equivalent contracts issued by the relevant authority, unless the transfer is to a country that has been determined to provide an adequate level of protection.
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any rights available to you, please contact us at:
Cottage Products Ltd.
Operating as Cottage Stuff
1952 Kingsway Ave
Port Coquitlam, BC
V3C 6C2
Canada
Email: contact@cottagestuff.ca
Our products are backed by a lifetime warranty against manufacturing defects, giving you confidence in the quality behind every piece.
Designed and made in British Columbia, Canada with a focus on quality, durability, and lasting outdoor use.
Not completely satisfied? Returns are accepted within 30 days of delivery and we make the process simple from start to finish.
